Privacy policy

Last updated: May 19, 2026

Kovera ("we", "us", or "our") operates this website and online store, including all related products, content, services, features, and tools (the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use our Services.

By using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with our Services, we may collect the following categories of personal information:

Contact Information
- Name
- Email address
- Phone number
- Billing address
- Shipping address

Order & Transaction Information
- Purchase history
- Subscription status
- Order details
- Returns, exchanges, and refund history

Payment Information
- Payment method details
- Transaction confirmations
- Billing details

Please note that payment information is processed securely through third-party payment providers and is not stored directly by Kovera.

Account Information
- Username and password
- Preferences and settings
- Subscription management information

Communications
- Customer service inquiries
- Emails, messages, and feedback you send to us

Technical & Device Information
- IP address
- Browser type
- Device identifiers
- Operating system
- Time zone
- Internet connection information

Usage Information
- Pages viewed
- Products viewed or added to cart
- Website interactions
- Referral URLs
- Advertising interactions

2. HOW WE COLLECT INFORMATION

We may collect information:
- Directly from you when you place an order, create an account, subscribe, or contact us
- Automatically through cookies, pixels, analytics tools, and similar technologies
- From third-party providers including Shopify, payment processors, analytics providers, and advertising partners

3. HOW WE USE YOUR INFORMATION

We use your information to:

Provide & Fulfill Orders
- Process payments
- Ship orders
- Provide customer support
- Manage subscriptions
- Send order updates and confirmations

Improve Our Services
- Analyse website performance
- Improve customer experience
- Develop new products and features

Marketing & Advertising
- Send promotional emails and SMS messages (where permitted)
- Display personalised advertisements
- Measure advertising performance
- Retarget visitors through advertising platforms

Security & Fraud Prevention
- Detect fraudulent transactions
- Protect our business and customers
- Monitor for abuse, chargebacks, or suspicious activity

Legal Compliance
- Comply with legal obligations
- Respond to lawful requests
- Enforce our Terms of Service and policies

4. SUBSCRIPTIONS & RECURRING BILLING

If you purchase a subscription product, we collect and process information necessary to manage recurring billing and subscription fulfilment.

This may include:
- Subscription status
- Billing cycle information
- Payment authorisations
- Renewal history

By purchasing a subscription, you consent to recurring billing in accordance with our Terms of Service.

5. COOKIES, TRACKING & ANALYTICS

We use cookies, pixels, and similar technologies to:
- Operate the website
- Remember preferences
- Analyse traffic and usage
- Improve advertising performance
- Personalise content and offers

These technologies may include:
- Shopify cookies
- Google Analytics
- Meta Pixel
- TikTok Pixel
- Advertising and remarketing technologies

You can manage cookie preferences through your browser settings.

6. HOW WE SHARE YOUR INFORMATION

We may share personal information with trusted third parties, including:

Service Providers
- Shopify
- Payment processors
- Shipping and fulfilment providers
- Customer support tools
- Email and SMS marketing providers

Advertising & Analytics Partners
- Meta (Facebook/Instagram)
- TikTok
- Google
- Analytics providers

These partners may collect information about your interactions with our Services to provide analytics and personalised advertising.

Legal & Compliance
We may disclose information where required by law or where necessary to:
- Protect our rights
- Prevent fraud
- Enforce our policies
- Respond to legal requests

7. INTERNATIONAL DATA TRANSFERS

Kovera operates internationally. Your information may be transferred to, stored, or processed in countries outside your place of residence, including Australia, the United States, China, and other jurisdictions where our service providers operate.

By using our Services, you consent to these international transfers.

8. YOUR PRIVACY RIGHTS

Depending on where you live, you may have rights including:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your information
- Data portability
- Opt-out of targeted advertising
- Withdrawal of marketing consent

You may exercise these rights by contacting us at:
contact@kovera.store

9. MARKETING COMMUNICATIONS

You may opt out of marketing emails or SMS messages at any time by:
- Clicking the unsubscribe link
- Replying STOP to SMS messages (where applicable)
- Contacting us directly

Please note that transactional emails related to orders or subscriptions may still be sent.

10. DATA SECURITY

We implement reasonable security measures to protect your information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

11. DATA RETENTION

We retain personal information only as long as necessary to:
- Provide Services
- Fulfill orders
- Maintain legal and financial records
- Resolve disputes
- Enforce agreements

12. CHILDREN’S PRIVACY

Our Services are not intended for individuals under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.

13. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

14. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

15. CONTACT US

If you have questions about this Privacy Policy or your personal information, contact us at:

Kovera
Email: contact@kovera.store