Shipping policy

Last updated: 19 May 2026

At Kovera, we aim to deliver your order as quickly and reliably as possible. Because we work with international manufacturing and fulfillment partners, please review the shipping times below.

1. ORDER PROCESSING TIME

All orders are processed within 1–2 business days.

During this time:
- Orders are verified and prepared
- Products are picked and packed by our fulfillment partners
- Shipping labels are created
- Orders are handed over to the shipping carrier

Orders are not shipped or delivered on weekends or public holidays.

2. SHIPPING TIMES

Once your order has been processed and shipped, the estimated delivery time is 6 –12 business days.

Delivery times are estimates only and may vary depending on:
- Customs processing
- Local postal services
- Peak holiday periods
- Unforeseen shipping delays

3. TOTAL DELIVERY TIME

Total estimated delivery time = Processing time + Shipping time

Estimated total timeframe:
7-13 business days from the date of order placement

4. TRACKING INFORMATION

Once your order has shipped, you will receive a tracking number via email.

Please allow 1–3 business days for tracking information to become active after dispatch.

5. SHIPPING DELAYS

While we do our best to ensure timely delivery, Kovera is not liable for delays caused by shipping carriers, customs processing, weather events, or other circumstances outside our control.

6. Split Shipments

Orders may be shipped in multiple packages depending on product availability and fulfillment location.

7. LOST OR MISSING PACKAGES

Orders are considered fulfilled once tracking confirms successful delivery to the address provided at checkout however:

If your tracking shows that your order has not moved for an extended period, please contact us at:
contact@kovera.store

We will work with the carrier to investigate and resolve the issue.

8. INCORRECT ADDRESS DISCLAIMER

It is the customer’s responsibility to ensure the shipping address is entered correctly.

We are not responsible for orders shipped to incorrect addresses provided at checkout.

9. CONTACT

Kovera Support
Email: contact@kovera.store

We aim to respond within 24–48 business hours.