Refund policy

Last updated: 19 May 2026

At Kovera, we are committed to delivering high-quality wellness patches directly to customers worldwide. Because our products are consumable and shipped internationally, this policy explains how returns and refunds are handled.

1. 30-DAY MONEY-BACK GUARANTEE 

We offer a 30-Day Money Back Guarantee on all orders. 

If you're not satisfied with your purchase, message us at contact@kovera.store and we'll help you with a refund.

To be eligible, your request must be made within 30 days of delivery. 

You do not need to return used or opened patches.

Note: If you have any skin irritation or adverse reactions, don't wait the nights out stop using the patch and contact us straight away.

2. SUBSCRIPTIONS & RECURRING ORDERS

By purchasing a subscription, you agree that it is your responsibility to manage, modify, or cancel your subscription before the next billing date.

Subscription orders are processed automatically based on the selected billing cycle.

Please note:
- Once a subscription order has been processed or shipped, it cannot be cancelled
- Subscription charges are non-refundable once processed in accordance with the subscription terms agreed to at checkout.
- It is the customer’s responsibility to manage subscription settings via their account portal or by contacting support before the renewal date

In some cases, at our discretion, we may offer a partial or goodwill refund for unused orders, but this is not guaranteed.

3. NON-RETURNABLE ITEMS

For hygiene and safety reasons, we do not accept returns of:
- Opened or used patches
- Partially used boxes or sachets
- Any product that has been applied or handled

All Kovera products are consumables and cannot be restocked or resold.

4. DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery:

Email: contact@kovera.store

We will offer a replacement or refund where appropriate.

5. RETURN AND REFUND PROCESS

To request a refund:
1. Contact us at contact@kovera.store
2. Provide your order number
3. Briefly explain your experience
4. (Optional) Complete a short feedback form if requested
5. Our team will respond to assist you with the next steps

If approved:
- Refunds will be issued to your original payment method
- Processing time is typically 5–10 business days depending on your bank

6. SHIPPING & DELIVERY

Kovera ships internationally.

Please note:

- Orders typically arrive within 7-13 business days
- We are not responsible for delays caused by postal carriers or customs
- An order will be considered delivered when tracking information confirms successful delivery to the address provided at checkout.
- Orders cannot be changed or cancelled once shipped 

Shipping fees are non-refundable.

7. ABUSE & FAIR USE POLICY

To protect fairness for all customers, we reserve the right to refuse refunds where we detect:
- Excessive refund requests
- Multiple refunds across different orders
- Fraudulent or suspicious activity
- Claims without reasonable product use

8. INTERNATIONAL CUSTOMERS (UNITED STATES)

Kovera only serves customers in the United States. Delivery times may vary depending on location and customs clearance.

9. CONTACT US

Kovera Support
Email: contact@kovera.store

We aim to respond within 24 business hours.