Cancellation policy

Last edited: 20 May 2026

Some products in our store may be offered as subscription purchases. This Subscription Cancellation Policy explains how recurring purchases work and how you can manage or cancel them.

SUBSCRIPTIONS

When you purchase a subscription, you agree to receive repeat deliveries based on the frequency selected at checkout (for example, every 30 days).

By completing a subscription purchase, you authorise Kovera to charge your selected payment method on a recurring basis for each billing cycle until the subscription is cancelled.

Billing will occur automatically at the start of each subscription cycle. In some cases, orders may be processed and shipped shortly after billing.

MANAGING OR CANCELLING YOUR SUBSCRIPTION

You may cancel or modify your subscription at any time before your next billing date.

You can manage your subscription through the link provided in your order confirmation email, account settings or by contacting our support team.

Please note:
- Cancellations apply only to future billing cycles
- Any order that has already been processed or shipped cannot be cancelled or refunded outside of our Refund Policy
- It is the customer’s responsibility to manage their subscription before the next billing date

CHANGES TO SUBSCRIPTIONS

You may update your shipping address, payment method, or subscription frequency at any time before your next billing cycle.

REFUNDS

Subscription purchases are subject to our Refund Policy. Please refer to that policy for eligibility and conditions.